loyalty Archives | Scrummy Loyalty

Welcome to your mobile high street

mobile loyalty apps

The mobile high street is here, is your business at risk of missing out? Like it or not, the mobile high street is here. Large high street retailers have, for some while, realised that their customers’ obsession with smart phones offers a huge opportunity. To capitalise on this, the vast majority are heavily investing in creating a mobile customer experience, from mobile loyalty and offers to ordering and payments. The following reviews, from real customers in the app store, show just why businesses are pumping massive budgets in to mobile and why they are using it as a way to delight, surprise and reward their loyal

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Scrummy Club

scrummy club

Scrummy Club helps the UK’s best small traders to bring new customers through their doors, and keep them coming back more often – all from only 80p per day. Here’s what you get. A powerful mobile loyalty app Scrummy Club provides your business with a hugely improved mobile app replacement for all those annoying paper loyalty cards. With Scrummy there’s no need for your customers to remember to carry around loads of cards, to worry about losing them, or to have to hunt for the right card while paying. There’s no hardware or EPOS integration required, and it provides an

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Customer loyalty schemes for cafes: how to make yours successful

Customer loyalty scheme in a coffee shop

A customer loyalty scheme can be a great way of rewarding the best customers at your cafe. Not only is customer retention central to cultivating brand loyalty, but it can also help your business financially. It can be 5-10 times more expensive to acquire customers than to retain them. And loyal patrons also spend 67% more on average than new consumers. Creating loyal customers is about more than a great loyalty scheme. But if you’re looking to make your cafe’s customer loyalty scheme a success, here are a few tips to consider. 1. Think about your customer loyalty scheme’s objectives

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6 reasons your business needs mobile loyalty

So what is mobile loyalty and why should you consider a mobile loyalty solution for your business? Since establishing Scrummy Club back in 2014, we have spoken to literally hundreds of business owners and their customers. Some of these businesses are still trading, but a huge number aren’t. To succeed, providing customers with high quality products served by friendly and engaging staff is a given, but that’s not enough. Over the years we have seen how the most successful traders focus on creating and maintaining strong customer relationships.   If you’re serious about building great customer relationships, here are 6 reasons you should be considering mobile loyalty: 1. Your customers

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We’ve seen the future of customer loyalty, and it’s delightful

The future of loyalty is customer delight

We’re all familiar with the concept, but what does customer loyalty really mean? Is it really enough to just dish out loads of stamp cards and hope customers come back? As we covered in “6 reasons your business needs mobile loyalty”, successful business owners needs to ensure they offer great product, service and staff from a convenient location. But to generate true customer loyalty you must aim for customer delight. Why customer loyalty is so important for your small businesses Pareto’s Principle states that 20% of your customers, “the loyal ones”, will account for 80% of your business’s revenues. According to Deloitte, businesses that take meaningful steps to drive

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Scrummy Club in action

Larger high street retailers already have successful mobile loyalty programs in place, and your customers now increasingly expect mobile to be a part of their shopping experience. This can attract customers away from small and independent businesses like yours. Scrummy Club provides a powerful mobile loyalty, messaging and referral platform that gets new customers through your door, keeps them coming back more often and spending more! In the following 60-second video, 3 of Scrummy Club’s co-founders (James, Ben and Mike) outline how simple our mobile loyalty app is for you and your customers to use. Try Scrummy Club for yourself

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